Not every organisation wants to fully outsource its ICT. Many organisations already have IT knowledge within the organisation, but need extra capacity, specialist expertise, advanced technology or support with complex issues.
Co-Managed IT means your organisation uses the knowledge, processes, automations and management platforms of a professional Managed Service Provider while control stays within your own organisation.
With Co-Managed IT, B/Focused supports your IT manager or IT team with specialist knowledge, tooling, automation and strategic advice without you having to hire extra staff.
What does B/Focused add to your existing IT capacity?
Access to specialist knowledge
Not every organisation has internal specialists for cyber security, cloud platforms, network infrastructure or automation.
With Co-Managed IT, your organisation gets direct access to additional expertise whenever specific knowledge, projects or complex issues require it.
Access to modern management platforms
Your organisation can use the same management platforms, automations, reports and monitoring solutions that we use within our own services.
This means your organisation benefits from professional tooling without investing in complex management environments yourself.
More time for projects and innovation
Projects, migrations, incidents and specialist issues sometimes require more capacity than is available internally.
Co-Managed IT offers direct access to additional support, allowing your organisation to scale up without hiring extra staff.
One shared ticket system
Your IT manager or IT team can, if desired, use the same ticket system that we use internally.
This means internal IT employees, end users and B/Focused specialists work from one environment with the same tickets, documentation, workflows and communication.
Internal IT employees can handle tickets themselves, while more complex issues can easily be escalated to our specialists.
The same dashboards & insights
Your organisation gets access to the same dashboards, reports and monitoring information as our specialists.
This creates full transparency about performance, notifications, security risks, capacity and trends within your ICT environment.
Your IT team therefore has the same operational insights as our specialists.
Digital employee: Maaike
Your organisation can use the same AI solutions and digital employees that we use within our own services.
Digital employees such as Maaike support with information gathering, analyses, documentation and repetitive tasks, giving your IT manager more time for complex issues and strategic tasks.
Which parts of your ICT environment can we support?
Depending on your requirements, we can support your IT manager or IT team with one or more parts of your ICT environment. This gives your organisation access to specialist knowledge, modern management platforms, automations and additional capacity without hiring extra staff or handing over control of your ICT environment.
Workplace infrastructure
Workstations, laptops, user accounts, printers and other end-user devices.
Network infrastructure
Firewalls, switches, access points, internet connections and other network components.
Telephony & communication
Business telephony, VoIP solutions, telephone exchanges and fixed-mobile integrations.
Cyber security
Workplace security, identity management, monitoring, vulnerability management, security assessments.
Servers & data centre
Physical servers, virtual servers, private cloud environments, storage platforms and business-critical systems.
Backup & recovery
Backup solutions, recovery procedures, continuity provisions and checks on recoverability of data.
Cloud platforms
Microsoft 365, European cloud solutions, user accounts, licences and collaboration platforms.
Reports & strategy
Lifecycle management, Technology Alignment and strategic ICT advice.
Why our Co-Managed IT services work differently
One joint IT team
Your IT manager or IT team works together with our specialists as if we are part of the same organisation.
This creates short communication lines, faster knowledge sharing and direct access to additional expertise whenever capacity or specialist knowledge is needed.
Technology & Maaike
Your organisation gets access to the same management platforms, workflow automations, monitoring solutions and AI technology that we use within our own services.
Our digital employee Maaike is also used to further automate repetitive tasks.
Technology Alignment
Technology Alignment helps organisations structurally align technology with business objectives.
This results in better substantiated investments, predictable replacements and an ICT roadmap that fits your organisation’s future plans.
Data-driven decision-making
Through management reports, Technology Alignment and AI-supported analyses, we help organisations make better decisions.
This creates more insight into risks, investments and improvements within the ICT environment.
How is our Co-Managed IT pricing model structured?
| Item | Per month from |
|---|---|
| Co-Managed Workplace (Desktop/Laptop) | € 13 |
| SaaS Backup | Included in workplace proposition |
| Co-Managed Server (on-premise or private cloud) | € 30 |
| Co-Managed Firewall & Internet Connectivity (SMB) | € 5 |
| Co-Managed Telephone Exchange | € 45 |
| Co-Managed IT Stack (Per IT employee of your organisation) | € 85 |
Only outsourcing the updates? With update management we ensure, from € 6 per workplace, that Windows and Microsoft updates are installed on time; the rest stays with you.
Flexible model, based on actual use
The cost of Managed IT depends on the components that form part of your ICT environment. That is why we work with a transparent service model in which each component is managed and invoiced separately.
This means you only pay for the components that actually form part of your infrastructure, and your services grow with your organisation.
Co-Managed IT Stack for your internal IT employees
Includes shared ticket system, dashboards, monitoring, automations, reports, Technology Alignment, specialist support and access to AI solutions such as Maaike.
Not every environment is the same. Request a no-obligation cost indication and receive a personal quote based on your users, locations, infrastructure and desired services.
Frequently asked questions
Do I need a full IT department?
No. Co-Managed IT is suitable for organisations with a full IT department, but also for organisations with a single IT manager or an employee who carries out ICT work alongside other responsibilities.
Many of our Co-Managed customers have one internal IT employee who is responsible for day-to-day user support. By using B/Focused’s specialist knowledge, management platforms, automations, dashboards and additional capacity, more room is created for projects, improvements and strategic ICT development.
This means your organisation benefits from the advantages of a mature Managed Service Provider without directly hiring extra staff or handing over control of your ICT environment.
Can you work together with existing suppliers?
Yes. B/Focused can work together with existing suppliers for internet connections, software, cloud environments, telephony and specialised applications. We often act as a connecting link between different IT parties.
Can we make use of Maaike?
Yes. Co-Managed customers can benefit from the same AI solutions, automations and digital employees that we use within our own services. Digital employees such as Maaike can support with analyses, documentation, information gathering and repetitive tasks.
What does Co-Managed IT cost?
Our Co-Managed platform starts from € 13 per workplace per month.
In addition, extra components such as servers, firewalls, telephony and cloud platforms can be added depending on your environment and requirements.
What is the difference between Managed IT and Co-Managed IT?
With Managed IT, B/Focused takes care of the day-to-day execution of management, support and standard changes.
With Co-Managed IT, your organisation retains this control while using our technology, automations, management platforms, specialist knowledge and support.
Can we continue to carry out changes ourselves?
Yes. Your organisation decides which tasks are carried out internally and which tasks are escalated to B/Focused. This means control stays within your organisation while additional expertise is directly available.
Does our organisation get access to the same dashboards as B/Focused?
Yes. Co-Managed customers can use the same dashboards, reports and monitoring information that our specialists use. This creates full transparency about performance, notifications, risks and capacity.
Can we continue to handle tickets ourselves?
Yes. Your organisation can, if desired, use the same ticket system that we use internally. This means internal IT employees can handle tickets themselves, while more complex issues can easily be escalated to our specialists.
Do I need an internal IT department for Co-Managed IT?
No. Co-Managed IT is suitable for organisations with a full IT department, but also for organisations with a single IT manager or an employee who carries out ICT work alongside other responsibilities.