Not every organisation has the time, knowledge or capacity to professionally manage and secure its ICT environment.
Managed IT means that a specialised IT partner becomes responsible for the daily management, maintenance, support and standard changes within your ICT environment.
With Managed IT, B/Focused takes over the daily responsibility for support, management, maintenance and predefined changes within your ICT environment. Your employees can rely on professional support while your organisation benefits from predictable monthly costs, clear agreements and one point of contact for your entire ICT environment.
What does B/Focused take off your hands?
Daily support
Your employees can rely on professional support for questions, faults and standard changes. Support is delivered via our service desk, remotely or on-site when that is the most effective solution.
Thanks to fixed processes, clear agreements and one central point of contact, users quickly receive the right support without unnecessary delays or complex escalations.
Proactive management
Through monitoring, automation and automated recovery processes, many problems are resolved before users notice them.
Our management platforms continuously monitor the health of workplaces, systems and network components. When deviations are detected, pre-configured recovery actions can be carried out automatically, often preventing disruptions.
Maintenance and updates
Workplaces, servers, network equipment and security solutions are maintained according to fixed procedures and agreements.
Updates, patches and maintenance work are carried out in a controlled manner so that systems remain secure, stable and supported, while the impact on users is kept to a minimum.
Security and risk management
Security is a fixed part of our service model. Workplaces, identities, network components and cloud environments are actively monitored for risks and deviations.
This means vulnerabilities become visible earlier and improvements can be implemented structurally before they grow into security incidents.
Supplier management
For many organisations, ICT consists of multiple suppliers for internet, telephony, cloud, software and hardware.
B/Focused can act as a central point of contact, so your organisation spends less time on coordination, follow-up and resolving problems between different parties.
Reports and strategic advice
ICT is not just about technology. That is why you receive insight into performance, risks, improvements and future investments.
With business reports and strategic advice, we help organisations make better decisions about their ICT environment and future developments.
Which ICT infrastructure can you place with us as Managed IT?
Depending on your needs, we can manage one or more parts of your ICT environment within our Managed IT service model. This gives you one point of contact, predictable costs and consistent service across your entire ICT landscape.
With Managed IT, you do not have to manage multiple suppliers, contracts and points of contact. B/Focused can manage one or more parts of your ICT environment from one integrated service model.
Workplace infrastructure
Workstations, laptops, user accounts, printers and other end-user devices.
Network infrastructure
Firewalls, switches, access points, internet connections and other network components.
Telephony & Communication
Business telephony, VoIP solutions, telephone exchanges and fixed-mobile integrations.
Cyber Security
Workplace security, identity management, monitoring, vulnerability management, security assessments.
Servers & Data Centre
Physical servers, virtual servers, private cloud environments, storage platforms and business-critical systems.
Back-up & Recovery
Back-up solutions, recovery procedures, continuity provisions and checks on data recoverability.
Cloud Platforms
Microsoft 365, European cloud solutions, user accounts, licences and collaboration platforms.
Reports & Strategy
Lifecycle management, Technology Alignment and strategic ICT advice.
Why our Managed IT services work differently
AI support & Maaike
Our services are increasingly supported by automations, AI analyses and AI colleague Maaike. This means repetitive tasks can be carried out faster and our specialists have more time for complex issues.
Automated recovery actions
Many disruptions are resolved automatically before users notice them. Through monitoring, developed workflow automations and automated recovery processes, problems can be identified and resolved faster.
Technology Alignment
Technology Alignment helps organisations structurally align technology with business objectives. This results in better-substantiated investments, predictable replacements and a future-oriented ICT plan.
Data-driven decision making
Through management reports, Technology Alignment and AI-supported analyses, we help organisations make better decisions based on current data and events rather than assumptions or gut feeling.
How is our Managed IT pricing model structured?
| Item | Per month from |
|---|---|
| Managed Workplace (Desktop/Laptop) | € 35 |
| SaaS Back-up | Included in workplace proposition |
| Managed Server (On-premise or private cloud) | € 85 |
| Managed Firewall & Internet Connectivity (SMB) | € 20 |
| Managed Telephone Exchange | € 65 |
| Managed Telephony (Pay per User including call costs (Fair use) | € 17 |
Flexible model, based on actual usage
The costs of Managed IT depend on the components that form part of your ICT environment. That is why we work with a transparent service model in which each component is managed and invoiced separately.
This means you only pay for the components that actually form part of your infrastructure, and your services grow along with your organisation.
Not every environment is the same. Request a no-obligation cost indication and receive a personal quote based on your users, locations, infrastructure and desired services.
Frequently asked questions
Can you work together with our current suppliers?
Many organisations already work with various parties for internet connections, software, business-specific applications, telephony, cloud solutions or specialised systems.
B/Focused acts as a central point of contact and tries to be the connecting link between these different IT parties. This means your organisation does not have to coordinate between suppliers itself when problems, changes or technical issues affect multiple parties.
By clearly defining responsibilities and organising communication centrally, there is more overview, less ambiguity and more efficient cooperation between all parties involved.
Can I outsource only part of my ICT?
Yes. Within our Managed IT service model, one or more parts of your ICT environment can be placed with us.
However, we strive for clear responsibilities. That is why we usually take over a complete area of management, such as workplace infrastructure, network infrastructure, telephony, cybersecurity or cloud platforms.
This prevents ambiguity about responsibilities, duplicate work and complex management constructions. As a result, we can better safeguard the quality of our services, support and reporting.
What is the contract term for Managed IT?
We offer Managed IT services with a contract term of 1 or 3 years.
With a 3-year contract, we handle the onboarding of your environment free of charge. This includes inventory, documentation, setting up our management platforms and the controlled transfer of your ICT environment.
Our services are built up from separate service components, so your environment can easily grow with your organisation during the contract term when your organisation changes.
How does a switch to B/Focused work?
A switch always starts with an inventory of your current ICT environment, suppliers, documentation and management processes.
During the current month, we fully prepare the transition, gather the necessary information and set up our management platforms. Where possible, we immediately identify improvements, risks and optimisations within your environment.
The actual transfer normally takes place at the end of a calendar month. From the new month, management, support and services run through B/Focused. This creates a clear transition without unnecessary disruptions for users or ambiguity about responsibilities.
Do you support Microsoft 365 and European cloud solutions?
Yes. Within our service model, one or more parts of your ICT environment can be placed with us. For example, only workplaces, only network management or only telephony and cybersecurity.
What is the difference between Managed IT and Co-Managed IT?
With Managed IT, B/Focused carries out the daily execution of support, management and standard changes. With Co-Managed IT, your organisation itself determines which tasks are carried out internally and which tasks are handled by B/Focused.
Is on-site support included?
Yes. Within our Managed IT services, we offer support via our service desk, remotely and on-site when that is the most effective solution for the problem or change.
What is Managed IT?
Managed IT means that a specialised IT partner becomes responsible for the daily management, maintenance, support and standard changes within your ICT environment. This means your organisation has one point of contact, predictable costs and professional support.
What does Managed IT cost?
The costs depend on the components that form part of your ICT environment. B/Focused works with a transparent service model in which each component is managed and invoiced separately. A Managed Workplace starts from € 35 per workplace per month.