Need help quickly? Our servicedesk is ready to support you with ICT issues, faults, changes and everyday user questions.
Whether it concerns Microsoft 365, workstations, printers, networks, cybersecurity or cloud solutions: the B/Focused team helps you quickly and expertly so your employees can keep working productively.
ICT Servicedesk for Businesses
Call the Servicedesk
045-3030003. For urgent matters, faults or direct support.
Opening hours
Available on working days from 08:00 to 17:30.
help@b-focused.eu. For non-urgent questions and reports.
Customer portal
Report a ticket 24/7 or follow existing reports.
Urgent report?
Always call in case of business-critical disruptions or security incidents.
On-call service
For emergencies, available 24/7 outside working hours via 045-3030003 option 9.
Report a ticket via Agent
Report a ticket 24/7 via the purple icon in your taskbar.
24/7 Reporting
Via email, B/Focused Support Agent and the customer portal.
Arrange it yourself in the customer portal
You arrange many matters yourself, at any time, in the B/Focused customer portal. You log in with your business Microsoft account.
- Your reports and projects: see what is in progress and how far we have got.
- Your equipment: which computers and network equipment are managed for you.
- Maintenance: when we are allowed to install updates and restart a PC.
- Screen lock: after how many minutes your company’s PCs lock automatically.
- Lock screen: the background on the lock screen of your PCs, in your own house style.
- Microsoft 365: see how many licences are in use.
- Ordering: a new workstation, a domain name, the central email signature, digital signing or digital signage.
The customer portal keeps growing: what we build for our customers, you will increasingly be able to arrange directly yourself there.
More information: How we provide support · Service Level Agreement
Frequently asked questions
How can I quickly get in touch in case of a fault?
In case of urgency or faults, call the servicedesk directly on 045-3030003. Always use this number for business-critical disruptions or security incidents.
What are the servicedesk's opening hours?
The servicedesk is available on working days from 08:00 to 17:30. For non-urgent questions, you can also email help@b-focused.eu.
Can I also get help outside office hours?
For emergencies outside working hours, there is an on-call service available 24/7. You call the same number, 045-3030003, and choose option 9.
In what ways can I report a ticket?
You can report a ticket by email, via the B/Focused Support Agent and through the customer portal. You can also submit a report via the purple icon in your taskbar.
What ICT issues can the servicedesk help me with?
The servicedesk helps with a wide range of matters such as Microsoft 365, workstations, printers, networks, cybersecurity and cloud solutions. The aim is to get your employees back to work productively as quickly as possible.